The team continues to gather the records according to each facility’s processes.
The review team opens the medical record within CAVO, regardless of the facility’s delivery method. The entire team utilizes CAVO to perform DRG reviews with ongoing support from the CAVO Client Experience team. Plus, departmental leadership has leveraged CAVO to develop review best practices and standardize the intake-to-QA process.
Additionally, the Client Experience team leads monthly team meetings that often include increasingly complex search tips and tricks designed to further enhance DRG review productivity gains. For example, in a recent monthly meeting, the CE team shared an example from a prior month’s case where the reviewer searched Operative report, which generated 294 results from the 423-page medical record. However, searching “Operative note” – with the quotations included – generated 5 results and surfaced specific information the reviewer needed to make a determination.
The nurse reviewer uses the CAVO search functionality to quickly find the needed decision data, regardless of the record’s size. While corporate policy still requires using the discrepancy reporting tool for summaries, departmental leadership is eying the CAVO Letter functionality, especially with recent enhancements that could further improve productivity.